Privacy Policy

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Privacy Policy

Last updated: 10 April 2026

This Privacy Policy explains how Strayda Holdings Limited trading as JOLT ("JOLT", "we", "us", "our") collects, uses, stores, and discloses personal information in connection with our website, mobile app, rider accounts, and related services.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 2020 (New Zealand).

1. Who we are

Legal entity: Strayda Holdings Limited
Trading name: JOLT
NZBN: 9429051333942
Email: [email protected]
Phone: 0800 000 926
Postal address: 7 Tunnel Grove, Gracefield, Lower Hutt 5010, New Zealand

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

2. What personal information we collect

Depending on how you interact with us, we may collect:

  • Your name
  • Your email address
  • Your phone number
  • Your date of birth
  • Your residential address or billing address
  • Your payment-related information (such as card token or transaction details processed by our payment providers)
  • Your account details and rider profile information
  • Your ride history, trip times, and usage information
  • Your communications with us, including support enquiries and reports
  • Your device information, app version, browser type, IP address, and technical logs
  • Your location information, including GPS data, when you use the app or our vehicles
  • Photos or images submitted through our services, including ride-end or parking verification images where applicable

3. How we collect your information

We collect personal information in a number of ways, including when:

  • You create or update an account
  • You use the JOLT app, website, or our vehicles
  • You contact us by email, phone, web form, or social media
  • You make a payment or purchase a pass or ride
  • You enable location services on your device
  • You interact with cookies, analytics tools, or similar technologies on our website or app
  • We receive information from third-party service providers that help us operate our services

4. Why we collect your information

We collect, use, and hold personal information for purposes such as:

  • Providing our scooter and e-bike rental services
  • Creating and managing your account
  • Processing payments, top-ups, passes, and refunds
  • Locating available vehicles and managing active rides
  • Providing customer support and responding to enquiries or incidents
  • Monitoring safety, misuse, damage, fraud, or breaches of our terms
  • Improving our website, app, services, and operations
  • Sending service-related communications
  • Sending marketing communications where permitted by law or where you have opted in
  • Meeting our legal, regulatory, insurance, and compliance obligations

5. Location information

We use location information, including GPS data, to operate our services. This may include:

  • Showing nearby JOLT vehicles
  • Starting, managing, and ending rides
  • Displaying route or trip information
  • Investigating incidents, misuse, or support requests
  • Helping prevent theft, loss, unsafe parking, or unauthorised use

If you disable location services on your device, some features of the app or service may not work properly.

6. When we may disclose your information

We may disclose personal information to:

  • Payment processors and billing providers
  • Technology, cloud hosting, storage, analytics, and communications providers
  • Contractors, support providers, and service partners who help us operate the business
  • Insurers, legal advisers, accountants, auditors, and professional advisers
  • Regulators, enforcement agencies, local authorities, or other parties where required or permitted by law
  • A purchaser, successor, or related entity as part of a business sale, restructure, or transfer

We do not sell your personal information.

7. Information sent overseas

Some of our service providers may store or process personal information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected by comparable safeguards, contractual protections, or other lawful measures required under New Zealand privacy law.

8. Cookies and analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Remember preferences and improve website functionality
  • Understand how visitors use our website and app
  • Measure website traffic and performance
  • Support advertising or remarketing where used

You can usually control cookies through your browser settings. If you disable cookies, some parts of our website may not work as intended.

9. Marketing

We may send you service updates, account notifications, and operational messages that are necessary for providing our services.

We may also send you promotional or marketing messages where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us at [email protected].

10. How we protect your information

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, disclosure, or other misuse. These steps may include access controls, staff and contractor confidentiality obligations, secure systems, and technical safeguards appropriate to the nature of the information we hold.

11. How long we keep your information

We keep personal information only for as long as it is reasonably needed for the purposes for which it was collected, including to provide services, meet legal obligations, resolve disputes, enforce our terms, and maintain appropriate business and safety records.

12. Access and correction

You have the right to request access to the personal information we hold about you, and to request correction of that information.

To request access or correction, please contact us at [email protected]. We may need to verify your identity before processing your request.

13. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner:

Website: www.privacy.org.nz

14. Privacy Officer

Our Privacy Officer can be contacted at [email protected].

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on our website with a revised "Last updated" date.